Everything homeowners ask us on the driveway

Get it inspected once a year, every year, whether or not you burned much. Whether it needs sweeping depends on what the inspection finds — the industry trigger is about an eighth of an inch of creosote built up in the flue. If you burn most weekends through the winter, expect to sweep annually. If you light three fires a year, you may go longer between sweeps but you still want the yearly look.

They come from NFPA 211, the national standard. A Level 1 is the routine annual check of everything readily accessible, for a system that hasn't changed. A Level 2 adds a video scan of the flue's interior and the accessible attic, crawl space, and basement runs — the standard calls for one when a home is being sold or transferred, when you change the appliance or fuel, or after an event such as a chimney fire or severe storm. Whether that's a legal requirement depends on whether your local authority has adopted NFPA 211, but lenders and buyers' agents often ask for it either way. A Level 3 is the invasive one: it involves opening up part of the chimney or the building, and it's only done when there's good reason to believe there's a serious hidden hazard.

We fly a camera drone over the chimney and photograph the crown, cap, upper masonry, and flashing from above, instead of putting a person on a steep or fragile roof. It's the right call on slate, tile, very high, or storm-damaged roofs, and you keep the images — which is useful when you want to see the problem yourself or send it to an insurer.

Creosote is the tar-like residue that wood smoke leaves behind as it cools on the way up your flue. It starts as a light dust, then hardens into a crust, and eventually into a shiny glaze. It matters because creosote burns. Enough of it in a hot flue is what turns a normal fire in your firebox into a fire inside your chimney.

Yes. An unused chimney still takes weather, still shifts with the house, and is still a favorite nesting spot for birds and squirrels. Water gets into unused flues and takes the masonry apart. And if a furnace or water heater vents into that stack, it's carrying combustion gases whether you ever light a log or not.

Usually one of four things: the damper isn't fully open, the flue is blocked by creosote or a nest, the house is too tight for the fireplace to draw air, or the flue is the wrong size for the appliance. The first two we fix on the visit. The last two are draft problems — often negative pressure, where bath fans, a range hood, or the stack effect in a well-sealed house pull harder than your chimney can — and they need diagnosing rather than guessing, which is what the inspection is for.

The liner is the inner surface of the flue. It keeps heat and combustion gases contained so they don't reach your framing or leak into the house. Older chimneys use clay tiles, which crack; some very old chimneys were built with no liner at all. Tell-tale signs are pieces of clay tile turning up in the firebox, or an inspection report flagging cracks. A failed liner isn't a maintenance item to schedule for next year — it's the reason to stop using the appliance until it's addressed.

No, and that's the danger. A big one is unmistakable — roaring, cracking, dense smoke. But a slow one can burn itself out without anyone noticing, while still cracking tiles and damaging the liner. If you suspect you had one, stop using the fireplace and get a Level 2 inspection, which includes a camera scan of the flue interior.

Yes. Gas burns cleaner than wood but its exhaust is acidic, and it eats away at clay tile and mortar over time. Gas-fired flues also block with nests and debris just like wood flues do, and a blocked gas flue pushes carbon monoxide back toward the house. Different failure mode, same annual inspection.

If you don't have one, you have an open pipe pointed at the sky. A cap keeps out rain, snow, leaves, and animals, and its spark arrestor screen keeps embers from landing on your roof. It's a small job that heads off some very large ones.

There are only a handful of ways water gets in, and they're all findable: a missing or damaged cap, a cracked crown at the top, failed flashing where the chimney meets the roof, or brick and mortar that have gotten porous enough to soak water straight through. The right repair depends on where the water enters, so the first step is finding the actual entry point.

It's replacing the mortar between the bricks without replacing the bricks. We grind out the failed joints back to sound material and pack in fresh mortar. Done at the right time it's straightforward maintenance. Left too long, water gets behind the brick face and you're rebuilding the stack instead of repointing it.

That's spalling, and yes, it's the clock running. Water gets absorbed into the brick, freezes, and can pop the face off. Every spalled brick exposes more surface for the next round. It doesn't reverse on its own: the damaged units get replaced and the masonry is protected so it stops happening.

Efflorescence — mineral salts carried to the surface by water moving through the masonry. The stain itself is harmless and washes off. What it tells you is not harmless: water is moving through your brick. Treat it as a symptom worth chasing, not a cosmetic problem.

It depends on the chimney: how tall it is, how easy the roof is to reach, what appliance it serves, and how much buildup is in there. A teaser number without those details would be misleading. Call with the details to request a quote for your chimney.

Visit length depends on the chimney, roof access, inspection level, and amount of buildup. The office can confirm the expected scope once those details are known. Chimney sweeping should contain soot at the fireplace opening rather than spread it through the room.

Spring and summer, by a wide margin. Everyone calls in October when the weather turns, so that's when the schedule is tightest and any repair that gets discovered has to wait. Book in the off-season and you get your pick of times, plus room to fix whatever the inspection finds before you want a fire.

Someone should be available when interior access to the fireplace or appliance is needed. Roof access alone does not expose the full venting system.

Ask the office what inspection documentation is available before booking. Whether a particular repair is covered is always a decision for your insurer, so confirm its evidence requirements directly with them.

Ask what buildup was removed, what inspection level was performed, and whether any visible defects or obstructions remain. A clear explanation should distinguish cleaning work from repair recommendations.