Emergency
Fire, smoke, or a carbon monoxide alarm? Get everyone outside and call 911
Get out into fresh air and stay out — don't go back in for anything, and don't try to put a chimney fire out yourself. Carbon monoxide has no smell, so treat a sounding alarm exactly like a fire. Once the fire service has cleared it, call us and we'll handle what comes next.
Dial 9-1-1
Tap here to call 911 from a phoneCall 911 immediately if
In every case below: get everyone out into fresh air first, then call 911 from outside. Don't go back in until the fire service says it's safe.
- You can hear roaring, cracking, or popping from the chimney
- There's dense smoke coming from the fireplace or the chimney top
- You can see flames or sparks shooting from the chimney
- Your carbon monoxide alarm is sounding
- Anyone in the house feels dizzy, nauseous, or has a sudden headache
Call us straight away for
- A chimney fire that's already out — the flue needs checking before another fire is lit
- Smoke backing into the room every time you light it
- Water actively pouring in through the chimney during a storm
- An animal stuck in the flue
- Masonry that's come loose, shifted, or fallen after a storm or earthquake
- Any chimney damage after a seismic event
If masonry has shifted or fallen
Keep people and cars out from under the chimney, don't light a fire, and don't climb up to look — a stack that has moved can shed more. Send us a photo from ground level and we'll tell you whether somebody needs to come out today.
After a chimney fire, stop using the fireplace
Even a small chimney fire that burns itself out can crack flue tiles and damage the liner, and you can't see any of it from the firebox. The next fire you light in a damaged flue is the dangerous one. This is exactly what a Level 2 inspection with a camera scan is for, and it's the first thing we'll do.
Call (216) 480-4644